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solutions to common issues
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Live Tech Support is available seven days a week. You can reach us between the hours of 9 A.M. and 5 P.M. PST Monday - Friday. We can be reached at 602-485-3366. If you've lost your password, there is a $10.00 charge for retrieval. If you need support for any other reason, the charge will be $20.00 per fifteen minutes. Most matters are resolved within fifteen minutes. We apologize for needing to charge for technical support, but the software is free, after all, and employing personnel necessary for support does not come for nothing.
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UN-INSTALL ISSUES
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solutions table
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ISSUE
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SYMPTOMS
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SOLUTION
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Can't uninstall We-Blocker
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There is no We-Web program group in the Start Menu to uninstall from.
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Go to your Windows Start Menu, choose Run, and type in "weuninstall."
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Can't uninstall We-Blocker
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Uninstall program asks for a password and I can't remember it.
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You will need to contact We-Blocker's Tech Support to get access to your system.
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Can't access any websites after uninstalling We-Blocker
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In Internet Explorer, a message appears with the following message: "This page cannot be displayed....." In Netscape, an alert box appears with the following message: "No response from server....."
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Select "Direct Connection to the Internet" In Netscape: Edit Menu > Preferences > Advanced > Proxies In Internet Explorer: Tools > Internet Options > Connections Tab > Settings Button under Dial-Up Settings > UnCheck Proxy Server Box
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INSTALLATION ISSUES
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solutions table
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ISSUE
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SYMPTOMS
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SOLUTION
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We-Blocker works in IE but not Netscape
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I am able to access blocked sites in Netscape but the same site is blocked in Internet Explorer.
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Netscape is installed in a non-standard directory. There are 2 solutions to this problem, depending on how much security you require.
Solution 1 (less secure) Manually change the proxy settings Edit Menu > Preferences > Advanced > Proxies > Manual Proxy Configuration > View > HTTP 127.0.0.1 Port 6711.
Solution 2 (more secure) Uninstall Netscape and re-install in the standard default directory.
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Can't access any websites after uninstalling We-Blocker
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In Internet Explorer, a message appears with the following message: "This page cannot be displayed....." In Netscape, an alert box appears with the following message: "No response from server......"
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We-Blocker proxy setting are incorrect. Your Internet Service Provider does not require a proxy server and the 'Use Proxy Server' box is checked. Uncheck the 'Use Proxy Server' box in the General Tab of your We-Blocker Controls Window.
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USAGE ISSUES
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solutions table
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ISSUE
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SYMPTOMS
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SOLUTION
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I forgot my password
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I can not get into the We-Blocker controls.
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In the event you lose your password We-Blocker Tech Support can help your recover it. Although we DO NOT know your password (because the password resides only on your computer) we do have the ability to walk you through displaying it. See the top of this page for instructions on how to {contact Technical Support}.
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(related areas)
~ help with all kinds of issues can be found in {frequently asked questions}
~ {system requirements} list the necessary hardware and software
~ access {we-blocker's controls} with these instructions
~ how to make requests through {manual blocking}
~ are you unable to {access the Web}?
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